DELIVERY AND RETURN TERMS

EBG TRAVEL AGENCY TOURISM INDUSTRY AND TRADE LIMITED COMPANY
Address: Yukarı Mah. İnönü Caddesi No:14, Avanos/Nevşehir

1. TOUR SALES AND SERVICE DELIVERY

1.1. Tour reservations are planned and executed based on the dates and destinations specified by the customers. 1.2. The content, duration, and scope of the tour vary depending on the package selected by the customer. 1.3. The customer is responsible for adhering to the specified dates, times, and meeting points when making a tour reservation. 1.4. Tour details are communicated to the customer through the contact channels provided by the customer.

2. CANCELLATION AND REFUND POLICY

2.1. If the customer cancels the tour reservation at least 15 days before the tour start, the full payment will be refunded. 2.2. If the cancellation is made within 15 days or less before the tour start, no refund will be issued. 2.3. In the event of the tour being canceled due to weather conditions, technical issues, or any other reasons, the customer will receive a full refund of the amount paid or can choose to reschedule to another tour date.